Shipping policy
📦 Shipping Policy
Welcome to Puffi Planet! We're proud to offer global shipping powered by trusted partners like DSers and FF suppliers. Please review our shipping guidelines before placing your order.
🕒 Order Processing Time
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Orders are processed within 1–5 business days after your payment is confirmed.
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Once processed, you’ll receive a tracking number via email.
🌍 Shipping Times (Estimated)
Shipping times may vary depending on your location and the supplier:
| Region | Estimated Delivery Time | Carrier |
|---|---|---|
| USA / Canada | 7–20 business days | Yanwen, USPS, 4PX, or ePacket |
| UK / EU | 8–18 business days | Cainiao, Royal Mail, La Poste |
| Australia/NZ | 10–20 business days | Australia Post or local courier |
| UAE / GCC | 10–25 business days | SF Express or local carrier |
| Asia | 7–15 business days | China Post, J&T, or local courier |
Note: These are average estimates. Delays may occur due to customs, holidays, or supplier processing.
🛍️ Multiple Suppliers = Multiple Packages
If you order multiple items, they may ship separately depending on supplier availability (e.g., DSers, FF). Each package will have its own tracking number.
🚚 Tracking Your Order
All shipments come with tracking information. You can track your order on our Track My Order page or through the tracking link sent to your email.
❗ Customs & Duties
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We do our best to minimize customs duties, but international orders may incur local taxes or duties.
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Puffi Planet is not responsible for these fees.
📦 Lost or Stuck Packages
If your order hasn’t arrived within 45 business days, contact us at support@puffiplanet.com and we’ll investigate and resolve it.
🔄 Changes & Cancellations
Orders can only be modified or canceled within 12 hours of placement due to fast supplier processing.
💬 Questions?
We’re always here to help! Contact us at puffiplanet@.com or through our Contact Us page.